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COMMUNITIES OF PRACTICE APPROACH FOR KNOWLEDGE MANAGEMENT SYSTEM



In this digital world, organizations are facing global competition as well as manpower pressures leading towards the knowledge economy, which heavily impacts on their local and international businesses. The trend is to foster collaboration and knowledge sharing to cope with these problems. With the advancement of technologies and social engineering that can connect people in the virtual world across time and distance, several organizations are embarking on knowledge management (KM) systems, implementing a community of practice (Cop) approach. However, virtual communities are relatively new paradigms, and there are several challenges to their successful implementation from an organization’s point of interest. There is lack of Cop implementation framework that can cater to today’s dynamic business and sustainability requirements. To fill the gap in literature, this paper develops a practical framework for a Cop implementation with a view to align KM strategy with business strategy of an organization. It explores the different steps of building, sharing, and using tacit and explicit knowledge in Cops by applying the Wig KM cycle. It proposes a practical Cop implementation framework that adopts the Benefits, Tools, Organization, People and Process (BTOPP) model in addressing the key questions surrounding each of the BTOPP elements with a structured approach. Finally, it identifies key challenges such as organizational culture and performance measurements, and provides (Venkatraman, 26 August 2018 )

With the recent trends in globalization and new developments in the field of information and communication technology (ICT), knowledge has been identified as one of the most critical resources that contributes to the competitive advantage of an organization. McElroy describes the management of knowledge to be closely connected to innovation management and organizational learning. Knowledge management (KM), an emerging discipline, is aimed to facilitate people to transform their way of thinking and to arrive at KM initiatives that could contribute to the governance of exploratory and exploitative learning for organizations. Hence, KM projects could encourage exploitative learning to increase efficiency, and exploratory learning to stimulate innovation for sustainability of organizations in this increasingly competitive environment [6]. In general, KM projects are focused either towards providing technology with ICT-based innovative KM initiatives, or towards governing human processes with social practice-based KM initiatives for organizational learning and the management of knowledge . From Wig’s work, “historically knowledge has always been managed, at least implicitly”. Therefore, KM has not been popular until the past decade with the new paradigm shift in transmitting and managing organizational knowledge . (Venkatrama, Published: 27 September 2018)

Bibliography

Venkatrama, R. ( Published: 27 September 2018). Communities of Practice Approach for Knowledge Management Systems. Systems 2018.
Venkatraman, S. (26 August 2018 ). Communities of Practice Approach for Knowledge Management Systems. https://www.mdpi.com.

 



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