MBA ASSIGNMENT

HUMAN RESOURCE PLANNING SELECTION AND RECRUITMENT Human resource planning, recruitment and selection play a crucial role in the bank HR management as the level of performance of the bank will depend largely on hiring and retaining the best talent. therefor it is vital that the bank develops and follows benchmark stragies on HR planning. Recruitment and selection and which are practical and effective towards attraction good talents. Service industry is getting the dominating position in the competitive business world. So banks are increasingly focusing on employee’s extra role behavior to satisfy customers and increase the service quality. An employee who demonstrates high OCBs is likely to generate high levels of customer satisfaction, through their propensity to help customers make better decisions   (Zehou, 2014)   PLANNING PHASE This planning phase can be also called as the ‘’pre-recruitment phase’’.it lays the managerial and logistical foundation to initiate the...